Job Description

The Patient Experience Manager (H) evaluates, administers, and manages all business and administrative matters, including budget, operations, programs, and personnel administration for the Ambulatory satellites. This position also provides financial analysis and strategic planning and manages budgetary controls in partnership with various levels of management. Core job functions include managing, implementing, coordinating, planning, and evaluating the business operations for the department/division, which may include performance, managerial reporting, decision, and process improvement. Drives and fosters a culture of patient and family centered care by enhancing the patient experience across the organization. Develops innovative strategies that strengthen the culture and improve patient satisfaction scores within the department. Leads, mentors, and guides a team of professionals focused on supporting projects, initiatives, and improvement efforts to ensure the organization meets patient experience goals. Partners with executive and operational leadership teams to ensure organizational strategies are aligned and help implement initiatives across service lines to enrich the patient and family experience throughout the continuum of care. Monitors contractual obligations and ensures consistency with the departmental budget, goals, and programmatic initiatives. Evaluates existing internal controls and approval processes and makes recommendations on how to improve operational efficiency. Implements department human resources actions, including hiring, terminations, salary, etc. Recruits, trains, and prepares performance reports for staff. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. The list of duties and responsibilities is not all-inclusive and may be expanded as necessary. Core qualifications include a Bachelor’s degree in a relevant field, minimum 5 years of relevant experience, and skills in communication, interpersonal relationships, budget management, department operations management, and supervision. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System is South Florida's only university-based health system providing leading-edge patient care powered by research and medical education at the Miller School of Medicine. The University of Miami is an Equal Opportunity Employer.

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