Service Desk Analyst Job at Milestone Technologies, Inc., Louisiana

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  • Milestone Technologies, Inc.
  • Louisiana

Job Description

Job Summary:

Milestone Technologies, Inc. is seeking a remote Service Desk Analyst to provide first-line IT support, troubleshoot technical issues, and assist users with technology needs. You’ll work remotely to ensure seamless service delivery and resolution of IT-related problems.

Key Responsibilities:

  • Support & Troubleshooting:
  • Provide remote assistance for hardware/software issues, network problems, and service requests.
  • Use service desk tools to log, track, and resolve issues.
  • User Support:
  • Assist with onboarding, including software setup, device configuration, and troubleshooting.
  • Educate users on system updates, apps, and IT resources.
  • Collaboration:
  • Work with IT teams to resolve escalated issues.
  • Communicate technical info to non-technical users clearly and effectively.

Skills & Qualifications:

  • Proficient in Windows/macOS environments and networking basics.
  • Experience with service desk software (e.g., ServiceNow, JIRA).
  • Strong communication and problem-solving skills.
  • Customer-oriented with a focus on delivering excellent user support.

Benefits:

  • Health & Wellness: Medical, dental, and vision coverage, EAP, wellness programs.
  • Retirement & Financial: 401(k) with matching, life insurance, competitive salary.
  • Work-Life Balance: Generous PTO, paid parental leave, flexible remote work.
  • Professional Growth: Training programs, certification support, career advancement opportunities.

Why Milestone Technologies?

  • Work in a collaborative and inclusive remote environment.
  • Enjoy work-life balance with flexible hours and remote options.
  • Grow your career with a forward-thinking, supportive company.

Job Tags

Flexible hours,

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