Job Description

**This is an Application Support Focused Short-Term W2 Hourly Contract Position for a Special Project**

Details:

• Contract Length: 2-4 Months Long
• Work Location: Richmond, TX 77469
• Hours are Mon-Fri 40-hour weeks (8am - 5pm CST)
• Hybrid Work Schedule: Onsite 2-3x a week will be required (Rotating Fridays).

Overview:

• We’re looking for a tech-savvy, solutions-oriented Systems Administrator with a strong background in software application support (not networking or hardware).
• This role is all about adaptability, problem-solving, and working across a variety of enterprise-level platforms to ensure smooth operations and issue resolution.

Key Responsibilities:

• Provide hands-on support for multiple enterprise software applications (e.g., ServiceNow, OnBase, Lawson, Workday, QuickBase, Tyler Technologies’ Enterprise Justice, Everbridge ).
• Configure, deploy, and maintain business-critical applications, including coordinating updates and integrations with third-party vendors.
• Serve as a point of contact for vendors under maintenance agreements—communicating technical issues and tracking resolutions.
• Analyze system performance logs, identify root causes of issues, and offer clear solutions.
• Quickly learn and adapt to new systems with minimal guidance.
• Support end users (tiers 2 and 3), helping them troubleshoot and resolve application-related issues.
• Create and maintain knowledge base documentation for internal use.
• Collaborate with IT teams, business users, and external partners to ensure seamless system operations and application support.
• Recommend system improvements, enforce policies, and support disaster recovery and security standards.

What We’re Looking For:

• A strong generalist who enjoys juggling multiple applications—not a specialist in just one tool.
• Someone with a systems analyst mindset : analytical, detail-oriented, and solutions-driven.
• A strong communicator who can relay technical issues clearly to both vendors and internal stakeholders.
• A quick learner with the flexibility to dive into unfamiliar systems and platforms with ease.

Required Experience (one or more of the following):

• ServiceNow (especially with multiple modules)
• OnBase
• Lawson
• Workday
• QuickBase or similar low-code platforms (e.g., Microsoft Dynamics 365)
• Tyler Technologies Enterprise Justice
• Everbridge

Minimum Required Education & Experience:

• Bachelor’s degree in Computer Science, Information Systems, or a related field and 5+ years of relevant experience
• OR High School/GED and 10+ years of relevant experience

Required Skills:

• Deep knowledge of application configuration, integration, and administration.
• Strong documentation, communication, and interpersonal skills.
• Ability to work independently and across departments and vendor teams.
• Bonus Points For: Certifications or hands-on experience with any of the preferred platforms listed above.

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