Job Description

The Evaluation Company is looking to hire a Customer Relations Associate in our Houston, Texas office. This is an in-person role that involves assisting clients, processing applications and cases, and completing important, time-sensitive administrative tasks.

Candidates must be comfortable assisting walk-in clients and communicating with team members across multiple offices and departments. Candidates should be motivated, enthusiastic, task-oriented, and capable of consistently delivering high-quality customer service.

Duties:

• Greet and assist walk-in clients in a friendly and professional manner.
• Assist clients with completing applications accurately and efficiently.
• Provide guidance and support to clients throughout the application process, ensuring they understand each step.
• Answer questions related to application requirements and necessary documentation.
• Assist clients by phone and email correspondence.
• Prepare and review foreign academic documents for evaluation, package completed evaluation reports for release, and assist senior staff with client outreach.

Requirements:

• Bachelor’s degree preferred
• Bilingual English/Spanish required
• Willingness to assist diverse, international clientele of all backgrounds
• Impressive writing and communication skills
• Ability to multitask in a high-volume environment
• Familiarity with Salesforce, Acrobat Pro, Microsoft Excel, a plus

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